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E-Statement FAQs

Q: What is an E-Statement?
A:

An E-Statement is your account statement that is delivered to you electronically.
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Q: How much does an E-Statement cost?
A:

E-Statements are free. Should you choose to continue to receive your paper statement in addition to your E-Statement, there is a fee of $2.95 per month.
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Q: Will my E-Statement look the same as my regular paper statement?
A:

Yes. We even include the reconcilement page. Images of your cancelled checks and deposits are also included.
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Q: How will I know when my statement is ready to be viewed online?
A:

Every statement cycle we will send you an e-mail containing your statement as an attachment. Double-click on the .PDF attachment to view your statement.
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Q: What is .PDF?
A:

Adobe Portable Document Format (PDF) is a standard file format for distributing electronic documents. Adobe PDF files can be viewed, saved, and printed by using Adobe Acrobat Reader software.
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Q: What if I don’t have Adobe Acrobat Reader?
A:

The basic Adobe Acrobat Reader software is available for free on the link provided in the e-mail sent to you, or you may click here to download it now.
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Q: How do I save my E-Statement?
A:

Once you've opened your E-Statement, you can save it using the small disk icon on the toolbar of your Adobe Acrobat Reader software. Provide a name for the file using a .pdf extension. Select a name that will help you remember which statement the file contains (e.g. CheckingJanuary2007.pdf).
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Q: How do I print my E-Statement?
A:

Again, by using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.
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Q: What if I enroll but decide I want to change back to paper statements?
A:

You must notify us either in writing or in person of your request.
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Q: What if I change my e-mail address?
A:

You must notify us, either in writing or in person, of your new e-mail address.
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Another benefit of E-Statements is the ease in which you can share your bank statement with your accountant. By being able to forward your e-mail statement, you will save time and money.